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New Patients

If you’re considering becoming a new patient at The Gentle Touch, you’ve come to the right place!

If you are interested in joining the practice as a new patient, we will make an appointment for you with Caroline Borthwick, our patient care co-ordinator. Please get in touch to book an appointment to suit you. During COVID-19, these appointments may happen over the phone or via video meeting.

Caroline Borthwick

It starts with a chat

We offer a no-fee, no-obligation appointment with our patient care co-ordinator, Caroline Borthwick, who can answer any questions. You can have a chat and a coffee with Caroline to talk it all through. Caroline knows everything there is to know about the practice and the Gentle Touch clinicians. She also has a wealth of knowledge about teeth and what we can offer.

Caroline also spends time with our experienced dentists during the planning of more complex treatment plans.  As Caroline is involved at an early stage, she is a great patient support throughout the duration of the treatment phase.  No question is too small!

New patient health assessment

On your first dental visit (after we get to know you a little better), we are keen to understand if you have any concerns, no matter how small. After listening to your queries, problems and aspirations, we then carry out a comprehensive health assessment that will take approximately 30 minutes.

Your first dental health assessment includes the following:

  • Thorough examination of all your soft tissues (inc. oral cancer screening)
  • Obtaining accurate computer records of your teeth and any existing dentistry
  • Assessing the integrity of any existing fillings and restorations
  • Radiographs (x-rays) may also be required to confirm your teeth and gums are healthy from this perspective
  • Assess your occlusion (bite)
  • Screen, classify and risk assess your gum health
  • Once your dental risk has been assessed, we can then recommend the most appropriate care plan for you
  • arrange your first hygiene appointment

Unless you have a problem, which requires immediate attention, no treatment is normally provided at this initial appointment.

Getting the right advice

Following this assessment, your dentist will explain their findings to you as well as any recommendations for treatment to restore your mouth to its healthiest possible condition. We always discuss the fees for any proposed treatment options and give you a printed estimate. If you need more clarification on treatment please ask your dentist.

Our services

dental services

As part of your new patient membership, you can access check-ups, hygiene appointments, general dentistry and cosmetic dental treatments including teeth whitening, teeth straightening and dental implants. You can discuss all of our dental services at your first appointment.

Your child’s dentist

accepting new patients who are children

If you are a member of The Gentle Touch, your child or children can also be looked after at the practice. We offer NHS treatments for children including Childsmile. We can also arrange for private treatments including orthodontics and gum shields for team sports.



If you have questions about becoming a new patient, and about our membership, please don’t hesitate to give us a ring. You can also check-out our frequently asked questions.

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