The new normal – dental protocols for appointmentsWed, 19th Aug 2020
As we re-open in line with our COVID-19 Route Map, we have new dental protocols in place. These cover how appointments are made, what we ask of you on arrival and during your appointment and how to pay for your treatment (if needed). We have lots of safety measures in place. We have also introduced longer working hours (including weekends) to help us “catch-up” on the appointments missed in recent months.
Arranging your appointment
- For those of you who were been in contact during lockdown, we will contact you to schedule an appointment. Our new dental protocols include the need to determine:
- If you can attend the practice, i.e. you are not shielding
- COVID history and risk – for the safety of our staff and patients, we want to ensure you are not at risk; we also want to ensure you are aware of the risks!
- What you will expect upon arrival – things will look quite different for a while.
- Wearing a face cover is advisable throughout your visit (except when in the dental chair)!
- If you need any help regarding the patient portal, we will advise how we can help.
- You will receive your appointment reminder and link to your unique portal 48 hours before your appointment – please complete the required documents.
- If applicable, we will contact you again before your appointment to ensure nothing has changed regarding COVID risk and answer any questions.
During your visit
Our new dental protocols for arrival at your appointment are as follows:
- Please arrive at your appointed time and ring the doorbell. Do not worry if we cannot open the door immediately – we will know you are there! A member of the team will welcome you at the door as soon as possible.
- Upon entering, we will ask you to sanitise your hands at the ‘hygiene hub.’
- We will endeavour to be ready and if so, you will be directed to the surgery. This will be strange for the clinicians, as they have always enjoyed meeting you in person and having a ‘catch-up’ on the way to the surgery.
- Please leave personal belongings in your car, if applicable. Otherwise, there will be a mat in the surgery for any personal belongings – we must keep all your things in one place.
- Finally, we will ask you to use our mouth wash – this is a 30-second rinse that can reduce the risk of viral transmission.
- Following treatment, a member of the team will meet you at the surgery, arrange for payments to be made by card (if required) and ensure your safe departure.
Additional measures we have taken to ensure your safety
We have also developed further new dental protocols to keep you safe. To minimise the number of people in the building, we will be using a maximum of two dental surgeries. If you need to wait for any reason, the chairs in the patient lounge are positioned more spaciously. Sorry there won’t be any magazines to look at!
Due to enforced time between patients for certain treatments, we will plan to do more at each visit. For example, for those of you who normally see the hygienist, we will aim for both the hygienist and the dentist to see you in the same surgery. We will be the ones moving from room to room!
Catch-up of COVID-cancelled appointments
If your check-up was cancelled over the period we were closed, please don’t worry. We are now rearranging your appointment, working first with appointments missed in March, April and May. Please expect contact from us (either by phone, email, letter or text). We are working additional hours so that we can ‘catch-up’. Note that we will only be planning these appointments two-weeks in advance, so we may not be in touch with you immediately. Your continued support is appreciated and humbling!
As mentioned in our latest dental hygiene update, Michelle Paxton will be joining the team. To help catch up with deferred hygiene appointments, Michelle will be working alongside Clare as a hygienist. Michelle is a dental therapist and will be carrying out the full suite of dental therapy treatments in the future.
Back to all news