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The new normal – dental protocols for appointments

Wed, 19th Aug 2020

As we re-open in line with our COVID-19 Route Map, we have new dental protocols in place. These cover how appointments are made, what we ask of you on arrival and during your appointment and how to pay for your treatment (if needed). We have lots of safety measures in place. We have also introduced longer working hours (including weekends) to help us “catch-up” on the appointments missed in recent months.

Arranging your appointment

During your visit

Our new dental protocols for arrival at your appointment are as follows:

Additional measures we have taken to ensure your safety

We have also developed further new dental protocols to keep you safe. To minimise the number of people in the building, we will be using a maximum of two dental surgeries. If you need to wait for any reason, the chairs in the patient lounge are positioned more spaciously. Sorry there won’t be any magazines to look at!

Due to enforced time between patients for certain treatments, we will plan to do more at each visit. For example, for those of you who normally see the hygienist, we will aim for both the hygienist and the dentist to see you in the same surgery. We will be the ones moving from room to room! 

Catch-up of COVID-cancelled appointments

If your check-up was cancelled over the period we were closed, please don’t worry. We are now rearranging your appointment, working first with appointments missed in March, April and May. Please expect contact from us (either by phone, email, letter or text). We are working additional hours so that we can ‘catch-up’. Note that we will only be planning these appointments two-weeks in advance, so we may not be in touch with you immediately. Your continued support is appreciated and humbling! 

As mentioned in our latest dental hygiene update, Michelle Paxton will be joining the team. To help catch up with deferred hygiene appointments, Michelle will be working alongside Clare as a hygienist. Michelle is a dental therapist and will be carrying out the full suite of dental therapy treatments in the future.

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