I recently had two excellent sessions at The Gentle Touch, one of which being an emergency appointment after experiencing horrendous toothache. The practice staff were exceptionally welcoming of me as a new patient and immediately helped me to alleviate my anxieties. The whole experience was superb, so much so I’m actually looking forward to future appointments.
NA
Wow what excellent service. I am used to an NHS dentist where getting an emergency appointment involves a wait of up to 8 weeks or requires daily calls in the hope of picking up on a cancellation. I called Gentle Touch at 8:30 am, I was the Dentist chair by 10:00 the same day and had finished my treatment by 10:30. What a contrast. Thank you so much Gentle touch.
JB
“For the past five or six years, since our move to Kelso, we’ve been delighted with the quality of all the work done at The Gentle Touch practice. Appointments scheduled are very much kept to time, and yet the practice is only too helpful if there’s a sudden emergency; a loose crown, a lost filling or whatever. The system of six-monthly check-ups works well, and appointments can generally be scheduled for the hygienist on the same day.
In the past year, I’ve had a couple of implants, and the whole process, from early consultation through to completion, was handled very efficiently; with carefulness and practical explanations. My dentist, Amber Aplin, has a welcoming manner and the necessary artistic skill to make the final result seem both comfortable and convincing.
I’m delighted to recommend the practice to anyone who wishes the most professional of service allied to the aim to get things absolutely right for each patient.”
JSR
Initially, I was very nervous about the prospect of having implants to restore the gaps caused by previous extractions. However, I felt better with the support received by Amber in tandem with the support from Vermilion. My mouth feels so much better now and all my teeth feel stronger with the support of the implants.
Being able to have follow-up appointments and treatment in Kelso will also save me the trips up to Edinburgh (see our news page for further information). I feel I have been very well supported throughout the process by Amber and her team at the Kelso dental practice. They have a friendly and professional approach which put me at ease throughout my treatment.”
CD
Another excellent patient experience at Gentle Touch. I look forward to my dental appointments and treatment now. The team is also understanding and intuitive in proposing treatment, and everything is always clearly explained. You feel valued and cared for from the moment you walk through the door.
TW
Ciara Sutherland is, quite simply, a top-class dentist. She combines true expertise with a 'gentle touch' and a comforting, reassuring manner. I cannot commend her highly enough!!
TC
I had a procedure with Ciara and she was absolutely fantastic. I wasn’t sure what to expect but she talked me through everything in great detail and I was given the opportunity to ask any questions. I felt completely at ease and would recommend her to anyone.
VF
This was my first visit to The Gentle Touch. I was made to feel so at ease and safe that I have absolutely no hesitation in highly recommending the Practice. I never thought I’d actually look forward to going to the Dentist but the experience was so positive and unlike any surgery I’ve ever been to before. I’m more than happy to return.
SR
